Change # of rings until VM answers

[jguderian]

My understanding is there is not a set number of rings until VM answers, rather a timer. Is this true?

How do I change this to shorten the time before VM answers? I found several timer options within CMD 41, but the descriptions dont give me much to work with.

Im looking to identify, and change timers that affect the following.

1. Rings until transferred to VM on incoming calls (Day & Night mode)
2. Rings until transferred to VM on internal calls

Also are these global changes? Can they be changed on individual extensions?

Thanks in advance!

 

[pave35]

System wide timer on 2000 IVS, IVS 2, and IPS
410>01> is for trunks/DID's before no answer forwarding.
410>15> is for internal and transferred calls before no answer forwarding.
If you have R8 H1 software and higher on the 2000 IPS you can enter individual call forward time on a station basis.
E607>Ext #> Seconds before forward on a trunk call
E608>Ext #> Seconds before forward on an internal or transferred call. To use these last 2 CM's you must also flag the station in CM 1346.

 

[jguderian]

Thats exactly what I was looking for! Thanks!

Are there timers for day/night mode? When I press the night button it significantly shortens the time before transfer. It rings only once before going to VM instead of 5 - 6 times in day mode.

I have an IVS 2000, so I assume I cannot set call timers on individual stations?

Thanks again for the help, and quick response.

 

[pave35]

The Night mode thing would have to be looked into more deeply.
1. What sort of trunks are coming into the system?
2. If copper trunks what is CM 3005>trk#>?
3. If DID what is CM 761>DID #>?
4. Do you have an attendent console? There may be LDN diversion involved.
You might be best having someone (an NEC Dealer)dial in and take a look at it.

 

[jguderian]

1. Im a little confused about the "trunk" reference in the telco world. I know that we have a dedicated PRI for our local service, and a dedicated PRI for LD service.

2. I dont think it copper since we have T-1's

3. We are doing digit conversion on DID's and there are several blocks set-up for day & night mode.. Im curious where the ring timer is set for day/night mode.

4. An attendant console? Well we have an EDW-48-2 DSS/BLF add-on module for our receptionist, but Im not sure if this would be considered an attendant console.

My problem with the NEC dealers we have locally, is it seems no one knows what they are talking about, yet they still charge me. Usually they come in, and leave for several days while doing "research". Such was the case for the ring timer, which turned out to be a very simple thing to change. This is why I am asking so many questions on this board. It seems people here are much more knowledgable than the vendors I have had experience with.

 

[pave35]

Ok so you have DID service via the PRI.
You also sound like you have just a Dterm with a DSS console.
You need to check CM 761>Main DID#> to see where the call lands at in the night mode. Then forwarding on this number is how it gets to VM or maybe it is pointed directly to the VM.
There is no ring forward timer for trunks only stations they are terminated to.
There is also delayed ringing on keys with the IVS but I doubt this is in place with your description.
Trunks by the way are the lines that come into you PBX from the telephone company. It is a general term covering copper, T1, ISDN PRI, BRI etc.
So what do you want to happen in the night mode?
You must have some pretty poor dealers in your area. Are you sure they are true associated NEC dealers? If they were they could simply place a call to the NEC TAC centre (toll free)while at site and be done with the problem. The 2000 IVS is a disscontinued product so support on it is no longer free. Of course if they are not true associates they do not have this resource.