We need to change the number of rings on night mode from 3 rings to 5 or 6. Also need to change the number of rings for each line (5 lines) coming into the office when not in night mode. I am sure the second part is done by AA ---> lines ----> ----> table ----> rings change from 3 to 5 but I am lost on the night mode
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Change number of rings on night (service mode)
- Thread starter bjdjr
- Start date
curlycord
Programmer
Yes but you have conflicts that you really don't seem to grasp after being told over and over.
I agree, call a tech in....that's what we are for.
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curlycord
Toronto Canada
I agree, call a tech in....that's what we are for.
=----(((((((((()----=
curlycord
Toronto Canada
- Thread starter
- #22
Well unfortunately you guys aren't local, the phone techs in our area are up to speed on the "more modern" systems and not the older systems as I am. And what you guys are saying is pretty much along the lines of "to change a flat tire, here is what you do....put a new one on, duh!"
I do grasp the conflicts, I have checked everything you said to and it still isn't performing as expected or as you expect. All lines in the service group have no CFB on them, they all have CFNA to 251. You said the service mode can't be set to 0 but ours is set to 3. I agree there is a conflict and I am quite adept in understanding that, the issue is where is the conflict.
But thanks for the help anyway
I do grasp the conflicts, I have checked everything you said to and it still isn't performing as expected or as you expect. All lines in the service group have no CFB on them, they all have CFNA to 251. You said the service mode can't be set to 0 but ours is set to 3. I agree there is a conflict and I am quite adept in understanding that, the issue is where is the conflict.
But thanks for the help anyway
You may have already covered this, and if you have, I apologize...
I'm assuming you still have the AA set to pick up after 5 rings.
Go to programming under each extension that is programmed on the CICS/MICS and go to CAPABILITIES - FWD NA and press SHOW to see where it is forwarded to and change the extension to NONE (by clearing or deleting the field). Do this with every phone, making notes along the way where each one is forwarded to and how many rings the FWD NA is set to.
After this, dial into the system and see if it is still picking up after three rings (assuming you have the lines set to 5 rings in the AA)...if not you know it was a FWD NA issue, if it is still picking up after three rings, unplug the Flash/Call Pilot and try it then...if that solves the problem, the Voicemail system is hosed, the reboot may fix it...if not, I am clueless without wiping it and rebuilding.
Jim
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS NCTS NCTE CS1000E Avaya IP Office
Mitel 3300 Basic & Advanced 5000 NuPoint I&M MiCloud
I'm assuming you still have the AA set to pick up after 5 rings.
Go to programming under each extension that is programmed on the CICS/MICS and go to CAPABILITIES - FWD NA and press SHOW to see where it is forwarded to and change the extension to NONE (by clearing or deleting the field). Do this with every phone, making notes along the way where each one is forwarded to and how many rings the FWD NA is set to.
After this, dial into the system and see if it is still picking up after three rings (assuming you have the lines set to 5 rings in the AA)...if not you know it was a FWD NA issue, if it is still picking up after three rings, unplug the Flash/Call Pilot and try it then...if that solves the problem, the Voicemail system is hosed, the reboot may fix it...if not, I am clueless without wiping it and rebuilding.
Jim
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS NCTS NCTE CS1000E Avaya IP Office
Mitel 3300 Basic & Advanced 5000 NuPoint I&M MiCloud
You will want to try this test with normal ringing...
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS NCTS NCTE CS1000E Avaya IP Office
Mitel 3300 Basic & Advanced 5000 NuPoint I&M MiCloud
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS NCTS NCTE CS1000E Avaya IP Office
Mitel 3300 Basic & Advanced 5000 NuPoint I&M MiCloud
curlycord
Programmer
When he sets to 3 rings in AA it works, when he sets to 5 rings then a mailbox (GD) answers.
"You said the service mode can't be set to 0 but ours is set to 3"
BS! where do you find the settings to change the rings under service modes?
"they all have CFNA to 251"
Yes and that is what we are trying to tell you the problem might be.
If AA is set to 5 rings but a "ringing" phone is set to 4 rings in CFNA then the call will follow the 4 ring rule first since that's what comes first.
Do as Crowtalks suggests.
What city do you live in where there would be no Norstar techs?
=----(((((((((()----=
curlycord
Toronto Canada
"You said the service mode can't be set to 0 but ours is set to 3"
BS! where do you find the settings to change the rings under service modes?
"they all have CFNA to 251"
Yes and that is what we are trying to tell you the problem might be.
If AA is set to 5 rings but a "ringing" phone is set to 4 rings in CFNA then the call will follow the 4 ring rule first since that's what comes first.
Do as Crowtalks suggests.
What city do you live in where there would be no Norstar techs?
=----(((((((((()----=
curlycord
Toronto Canada
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