Change Hotdesk Phone to Fixed Number

[Typeo]

Hi all,

We just setup a new Mitel system here to replace our old Avaya system. Most of our phones are hotdesk phones so I went through and registered most of the phones as hotdesk phones. well, I ended up regersering to many and now I need to set some of the phones that are registered as hotdesk *#xxx to just a normal fixed numbered phone.

I tried to go into the controller and remove the phones MAC address from the Users and Devices configuration, but it just auto populates it back. I also tried to put the phones MAC into the fixed number but it errors out as a duplicate. I know that ### can override a MAC, but I am not trying to over ride, I am just trying to either:

1. Unregister the phone so I can re-register as a fixed extension
2. Directly change it from a hot desk phone to a fixed numbered phone

Thanks for the help!

 

[Typeo]

Cant see were to edit the original post, but these specific phones are Mitel 5312 IP Phones.

 

[sarond]

You should be able to change the DN without the need to delete the extension.
Then change the type to Full not IP Device only.

 

[Billz66]

FYI most effective method to remove the mac address is to change the device type - if it was a 5320 change it to a 5330 save it then change it back and save it

If I never did anything I'd never done before , I'd never do anything.....