Change Extension DID Is Routed To

[lrc62]

We have an (866) number that is routed to extension 141, which is covered by a few MLX-10P phones. I'm told that it is a DID. Is changing the extension these calls are routed to a simple process in the System Program menu? Could you tell me how? Which manual should I be looking in?

The manual I have is MERLIN LEGEND® Communications System
Release 5.0 Installation 555-650-140 Comcode 108005729. I was unable to locate the information in here.

We have a Model 511A Control Unit with a 403J Basic Carrier and a 403K Expansion Carrier.

 

[dagwoodsystems]

Whether you can do this or not will depend entirely on whether the inbound service is a PRI or a vanilla T1.

If it's a straight T1, then you're out of luck (or we will have to find a workaround). However, there is an inbound digit translation table that you can use with a PRI.

Find out if this is a PRI or not, and I'll post detailed instructions.

____________________________
Any sufficiently advanced technology is indistinguishable from Magix. --Arthur C. Clarke (imbellished).

 

[merlinman]

If you have trouble determining what dagwood suggested, please repost.

http://home.comcast.net/~merlinman/index.htm

 

[lrc62]

My supervisor called the phone system repair guy on this issue. He said the switch will have to be done by the phone company. My supervisor subsequently called the phone company and we are waiting for them to make changes.

Sorry for asking for assistance and then not taking it. I was just trying to accomplish the task given to me by the supervisor.

 

[dagwoodsystems]

No apology necessary. If this were a straight T1, someone would have recommended that you call the phone company anyway.

Should you get stuck trying to accomplish any other tasks given to you by your supervisor, please come back and visit. The water is warm here!

____________________________
Any sufficiently advanced technology is indistinguishable from magic. --Arthur C. Clarke