Change CMS Data storage procedure.

[iSDX]

Can anyone supply a procedure for changing the data storage collection on CMS to monitor more VDN's.

Do you have to go into single user mode on version 9 or above ? if so how is this achieved.

How do you stop and start the data collection ?

Do you, change the data storage table to monitor more VDNs, or is there more changes required ?

 

[SF0751]

1. Turn Data Collection OFF
* CMS System Setup
* Select DATA COLLECTION – select your ACD and change setting to OFF.

2. Change CMS to Single User Mode
* CMS System Setup
* Select CMS STATE – select your ACD and change setting to SINGLE USER MODE.

3. Make your changes
* CMS System Setup
* Data Storage Allocation

4. Turn Data Collection ON
* CMS System Setup
* Select DATA COLLECTION – select your ACD and change setting to ON.

5. Change CMS back to Multi-User Mode
* CMS System Setup
* Select CMS STATE – select your ACD and change setting to MULTI-USER MODE.

Make your changes during off-hours, if possible. When Data Collection is OFF, you're not collecting data (of course) so the information for that period of time is incomplete. If I need to make changes to this (I try not to), I will start about 5-10 minutes before the interval ends, so we lose as little as possible. The changes cannot be scripted or scheduled.

Susan
"People seem not to see that their opinion of the world is also a confession of their character."
Ralph Waldo Emerson (1803 - 1882)

 

[iSDX]

Susan,
Thank you for the info, it was very helpful.

iSDX.