Change call forward for a 500 phone?

[nthnu]

With the work from home thing happening, we are now working from home. We have a 500 phone for support calls that we forward each week to our cells. Problem is, is we can't go in to make the change on the phone, BUT I do have access to the terminal (via Phonemaster). Any help is appreciated.

I tried this...

ld 11
req chg
type 500
tn 7 0 0 1
echg yes
item key 24 cfw 81234567

...but it isn't working. Oddly, for ITEM, when I space after typing "key" it drops to a new ITEM line. After hitting enter after the last ITEM, it outputs MIX.

This is the output for the phone in question...

>ld 11

SL1000 
...

REQ: prt
TYPE: 500
TN   7 0 0 1
DATE
PAGE
DES

DES  IS    
TN   007 0 00 01 
TYPE 500 
CDEN 4D
CUST 0 
WRLS NO
DN   478 0     MARP
     CPND 
       NAME Support
       XPLN 11 
       DISPLAY_FMT FIRST,LAST
AST  NO  
IAPG 0 
HUNT 375
TGAR 1 
LDN  NO
NCOS 0 
SGRP 0 
RNPG 0 
LNRS 16 
XLST 
SCI  0 
SCPW 
CLS  CTD DTN FBD XFA WTA THFD FNA HTA ONS 
     LPR XRA CWD SWD MWA RMMD SMWD LPA XHD CCSD LNA TVD 
     CFTD SFD MRD C6D CNID CLBD AUTU
     ICDA CDMD EHTD MCTD 
     GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD 
     MBXD CPFA CPTA DDGA NAMA 
     MCRD 
     EXR0 SHL ABDD CFHD 
     USRD BNRD OCBD RTDD RBDD RBHD FAXD FTTC 
RCO  0 
PLEV 02 
AACS NO
MLWU_LANG 0 
FTR  CFW 24  88675309
FTR  SSU 0001 
FTR  PHD 
FTR  FDN 375
FTR  RDL 16 
DATE 14 JUL 2011

 

[KCFLHRC]

There is no "KEY 24" on an analog phone. It's under FTR CFW 24 xxx-xxxx

 

[nthnu]

I just tried that and it pops out...

SCH0356

FTR​

 

[KCFLHRC]

FTR CFW 24 XXX-XXX

 

[KCFLHRC]

req chg
type 500
TN 7 0 0 1
echg yes
item ftr cfw 24 xxx-xxxx

 

[nthnu]

Sorry, I just recognized I missed the "24".

ITEM ftr cfw 24
[indent]FTR 81234567[/indent]

SCH0355
[indent]FTR[/indent]

ITEM

MIX

Now it only shows...

FTR  CFW 24

 

[KCFLHRC]

You need to put in the phone # after the ftr cfw 24 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

[nthnu]

Whenever I space after the 24, it drops to the FTR line.

This is still under LD 11, right?

 

[Firebird Scrambler]

Its been a few years, but I think it should be..

REQ chg
TYPE 500
TN 7 0 0 1
ECHG yes
ITEM ftr
FTR cfw 24 xxx-xxxx

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[nthnu]

Thanks. This is what happens...

>ld 11

SL1000 
...

REQ: chg
TYPE: 500
TN   7 0 0 1
ECHG yes
ITEM ftr   SCH0355         <<< I have to hit space twice to get to next line
     FTR  cfw 24           <<< it drops to the next line after entering 24
     FTR  81234567
SCH0355 
     FTR  
ITEM 
MIX 
...
REQ:

 

[SeeD441984]

If you want to modify an analog phone (500) use LD 10:
LD 10: Analog (500/2500) Telephone Administration
LD 11: Digital Telephone Administration

 

[jhanniga]

I don't think you can do this from the command line.
Since you don't have access to the 500 set, I think you have two options.
1. Remote Call Forward. I've never used it but it seems a little complicated. I think you need DISA and Station Control Passwords enabled.
2. Use an ACD where

ACDN = the DN you want to forward​

MAXP = 1​

NCFW = the number you want to forward to​

You'll have to remove the DN from the 500 set first

 

[KCFLHRC]

Just change the FDN to the external number that will forward on a no answer but my previous example should work also but you will have to have access to the phone. Using FDN you will not need access to the phone.

 

[Firebird Scrambler]

Yes, silly me!. You cannot add in a call forward number on a 500 analogue set. Your only option is to set up the number of digits and then either do it from the phone or by using the RCFW FFC code. You will need to have the SCPW enabled.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin