Change Attendant DN

[hectormz]

Hi,

I've read plenty of post about attendant problems, but so far i can't find the answer to my question, probably i'm missing something...

The attendant was setup to dial the operator (ext 900) when pressed the 0 key, but now it's being redirect to another DN (859) Hpw can i change this setting?

Thanks for the help!

Regards,
-Hector

 

[Supportvzla]

What type of set is the attendant using? 2250?

supportvzla

 

[hectormz]

It's a 3904

-Hector

 

[hawks]

Look in the CDB and open up the ATT gateway there you will see ATDN (attendant DN) put what ever number you want the attendant to be there.

 

[hectormz]

Thanks hawks!

Now, how do i do that? What's does CDB and ATT mean? I'm afraid i'm not so an advanced user in this system. Can you give me the command that does these actions?

Thanks again!

-Hector

 

[wolfi24]

LD 15
Req Chg
Type CDB
Cust 0
ATT_Data yes
ATDN XXXX (number you wish)


Cualquier duda consultas Hector .



Wolfi

 

[Jaccodo]

If you don't know the ATT and CDB is than you better contact your Vendor.

The CDB is the customer data block and ATT is a part of that. In this CDB you can make very much damage if you don't know what you're doeing.

Regards.

 

[hectormz]

Thanks for your help guys!

Jaccodo makes a good point in the Vendor thing. To be honest, i know that's the easy way, call me curious, but i eant to know how this PBX works and what does all this CDB, ATT, etc... means and work.

Thanks for your replies, they were very helpful!

 

[mikeyb123]

Best way is to get hold of a little option 11 and play around with it - if your company will shell out or book a couple of training courses.

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.