Change announcements from conference phone

[bengon1]

Hello-

I have a issue with a conference phone that the administrator is unable to enter dial-code to change announcement from.

COR, COS, TN match another phone that is able to make these announcements, however when I dial the access code from that phone I get fast busy tone.

I thik this may be related to the Network Region it's associated with however I am unable to find a starting point on making the change.

Any help or direction would be greatly appreciated.

`b

 

[AvayaTier3]

Your COS must have console permissions "y" to record / delete announcements using the dial access code.

The announcment being recorded / deleted cannot be protected "y" or nobody can change it using the dial access code.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[bengon1]

Thanks again bsh, however I checked the Announcements ext and it is set to N...

I ran into this issue once before and Avaya made changes to the Network region...

Let me know if you can offer any other steps in this TS process.

Thanks Again!

~b

 

[AvayaTier3]

check the ip-codec programming of each network region.
compare the one that works to the one that does not work.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com