Change AMS IP address on the ACCS configuration

[nortavaya]

Hello,

I have migrating existing IPO/ACCS to the latest version ACCS R7, I follow Avaya documentation step by step

Everything seems to be good except AMS, after restoring ACCS data, it shows that is still pointing to the old AMS IP address instead of new one

My question: how can I change AMS IP address on the ACCS configuration in order to point to the correct AMS IP ?

Note: the New AMS is up and running

Thank you in advance for you help

Regards.

 

[janni78]

Updating the Avaya Aura® Media Server details in CCMA

About this task
Update the media server details configured in Contact Center Manager Administration to match the new Avaya Aura® Media Server changes. Avaya Contact Center Select uses Avaya Aura® Media Server media processing capabilities to support conferencing, announcements and dialogs.

Procedure
1. Log on to Contact Center Manager Administration with administrator privileges.
2. On the Launchpad, click Configuration.
3. In the left pane, expand CC.
4. Select Media Servers.
5. On the Media Servers window, in the Server Name box, type the server name of the Avaya Aura® Media Server server.
6. In the IP Address box, type the IP address of the Avaya Aura® Media Server server.
7. In the Port Number box, type the port number. Important: The port number must match the Avaya Aura® Media Server port number. The default is 5060.
8. Click the next row of the grid to save your changes.

"Trying is the first step to failure..." - Homer

 

[nortavaya]

Hi janni78,

Thank you so much, it works fine now

Another question, I restored whole configuration from ACCS 6.4 to ACCS 7.0 and the site will go in live after two weeks, how I can restore only historical reports on day-1 of cutover ?

Thank you