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IS-IT--Management
morning all, as usual I have the hardest task hitting me and this one is super fun.
if you can help, much appreciated:
so we switched carriers from AT&T to Lumen. most of our DID calls are working fine but we have this one little issue where some callers can't reach our DID's. what we discovered is that the call is hitting our SBC with a diversion header and then going to ASM which tries to route the call to a station, VDN, other.
the problem is that when the call has a Diversion header included, the phone number in the To: section of the SIP messaging has the wrong information. example, the Invite shows phone # 2103459933 but the To section shows 3324409944.
really weird.
so we called Lumen and complained and Lumen said that the call is correct, the problem is that Avaya needs to route the call based on RURI. but I don't know how to do that...I know that the Adaptation can be tweaked for incoming and outgoing calls but how do I tell SMGR to look at the RURI versus the To: field?
I know that any Adaptation can have parameters changed but I don't know which one would do the trick:
fromto
adaptForeignURI
iRHdrs
eRHdrs
does anyone know how to fix this or seen this before? how did you resolve?
if you can help, much appreciated:
so we switched carriers from AT&T to Lumen. most of our DID calls are working fine but we have this one little issue where some callers can't reach our DID's. what we discovered is that the call is hitting our SBC with a diversion header and then going to ASM which tries to route the call to a station, VDN, other.
the problem is that when the call has a Diversion header included, the phone number in the To: section of the SIP messaging has the wrong information. example, the Invite shows phone # 2103459933 but the To section shows 3324409944.
really weird.
so we called Lumen and complained and Lumen said that the call is correct, the problem is that Avaya needs to route the call based on RURI. but I don't know how to do that...I know that the Adaptation can be tweaked for incoming and outgoing calls but how do I tell SMGR to look at the RURI versus the To: field?
I know that any Adaptation can have parameters changed but I don't know which one would do the trick:
fromto
adaptForeignURI
iRHdrs
eRHdrs
does anyone know how to fix this or seen this before? how did you resolve?