Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Chained Auto-Attendant on SOE

Status
Not open for further replies.
Jun 12, 2008
7
GB
I'm trying to figure out a way to chain more than 2 auto-attendants together. It needs to play the greetings on the first auto-attendant, then (on no key press) automatically go to the greetings on the next auto-attendant, and so on. I've, so far, managed to get 2 auto-attendants working by falling back from the first to the second via the Incoming Call Route fallback form.
One of our customers is using this to play announcements for events, etc and they want to be able to "insert" recordings in between other recordings. For example, they have recorded a message on AA01, another message on AA03, but maybe later want to insert a message in AA02 due to chronological content of the messages. Essentially it's an information line.
I know this can be done on Voicemail Pro but they are a charity and can't afford to go up to Voicemail Pro.
Can any one suggest any way that this can be accomplished?
 
With 4.1 and higher you can have 40 AA's
What version are you on ?



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
The firmware is 4.1.12. I know that there are 40 AAs but from the AA form, there does not appear to be a way to flow from 1 AA to the next without having to press a key. You have to press 0-9,* or # in order to move to the next AA.
The customer is trying to use the AA as a way of servicing an information line, and they want to keep it as simple as possible for the callers.
 
You can't do that
Only with voicemail pro


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
That's what I thought. I'll have to push them to upgrade to Voicemail Pro.

Thanks for your help.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top