calls come in to ext 8000 (phanton 500). after four rings calls suppose to go to ext 8003 which is a ACDN. that 8003 acdn points to callpilot which is setup as a SDN(service directory number.) once this picks up the caller hears a menu.
heres the issue. this use to work but now it doesnt. if i change the hunt and the fdn from 8003 to my ext the call forward works fine. but if i change it back to the 8003 acdn number it says theres no voicemail box associated with the 8000 ext. if i dial 8003 from my phone the menu picks up like its suppose to. but when i dial 8000 and wait for the transfer, i never get the menu. so it seem that something is stopping phones from forwarding to acd que's. has anyone experienced this?
heres the issue. this use to work but now it doesnt. if i change the hunt and the fdn from 8003 to my ext the call forward works fine. but if i change it back to the 8003 acdn number it says theres no voicemail box associated with the 8000 ext. if i dial 8003 from my phone the menu picks up like its suppose to. but when i dial 8000 and wait for the transfer, i never get the menu. so it seem that something is stopping phones from forwarding to acd que's. has anyone experienced this?