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CFW / Forwarding to External Number 1

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sleapz

IS-IT--Management
Jun 1, 2010
20
US
Hello,
I have a user that is trying to forward incoming calls to their work cell phone. CFW is used for internal numbers... what is used for external numbers? I remember doing this quite some time ago but can't remember how I did it.
Thanks for the help

Sean
 
Sorry man, you mind explaining that a little more? I'm doing this through OTM.
Thanks
 
pull up your station data in OTM. You should have a key defined as Forward. Click on it and change the digit length from to 8. Click on features on the right and search for call forward external and change it to allow. User would then press forward key, enter 9 + cell number and press forward.
 
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