Centralized VM Pro Issue

[onison13]

Hello, I have a SCN with 10 IPO's all but 1 site show up in vmpro.. I have check routes, the site is setup for centralized voicemail. all sites running R8 and R7. IP 500 V2. remote site can ping vmpro server no issues there. All sites are on a MPLS network.

 

[intrigrant]

Most likely a network problem, ask IT to open network ports UDP 69 (TFTP) and UDP 50792 (Voicmail server), further more check in security settings all the systems use the same password for connecction with the VM Pro server, default is blank which is always a bad idea.

 

[IPGuru]

Does the rest of the SCN work on the affected site?, what does System status show?

Is the SCN configured as a star or a mesh, mesh should be fine but IPO does not like having more than 5 ways to reach any site (this is soon eaten up in a mesh with more than 4 nodes!), opening the sites in SCN mode will show a warning of this.

Any duplicate names or numbers?



Do things on the cheap & it will cost you dear

 

[rdoubrava]

What happens is you dial *17

 

[onison13]

Hi all, ports will not be an issue as the MPLS puts the site in our WAN (no firewall) since corporate has a ISA proxy. SCN is in a proper mesh config with no IPO having more than 4 connections. No duplicate extensions or names showing up in errors. I will reach out to our MPLS ISP and ask about the ports. just strange that it would be 1 site..

 

[joe2938]

can that site dial *17 and get to voicemail at main site?

 

[onison13]

I am working on that end user says it ask him to enter mailbox number. I am walking him through some steps.

 

[onison13]

Just checked and vm pro is asking for the end user to "enter their mailbox number" and when he tries to put his extension, it just repeats the question.

 

[joe2938]

have you tried to reboot that site? also has voicemail at that site ever worked?

 

[onison13]

voicemail has never worked. and I can try to do that this PM

 

[joe2938]

And your positive that under system/voicemail tab that it says centralized?

 

[joe2938]

another thing to check under centralized voicemail make sure you have the correct line id selected that goes back to the main site, last thing if all looks ok then delete the ip line and rebuild and then retest