We have recently implemented the "free" 5-user version of Enterprise that came with CR8.5 for evaluation purposes, etc.
Seem to be doing OK for the most part, but one thing is confusing me: if you log on as a "guest" to run a report and then shut down the browser window, the system doesn't always appear to recognise that you have logged-off. As a result, you get to the 6th user and all the concurrent licences have been used-up.
Looking through the management console at settings -> metrics I can seem the number of users logged-on. What I am struggling with is how to clear the users who are no longer logged-in.
Any help appreciated. I'm not in IT (I'm the Accountant) so go easy with me!!!
Seem to be doing OK for the most part, but one thing is confusing me: if you log on as a "guest" to run a report and then shut down the browser window, the system doesn't always appear to recognise that you have logged-off. As a result, you get to the 6th user and all the concurrent licences have been used-up.
Looking through the management console at settings -> metrics I can seem the number of users logged-on. What I am struggling with is how to clear the users who are no longer logged-in.
Any help appreciated. I'm not in IT (I'm the Accountant) so go easy with me!!!