CDR stopped working

[hoppy17]

I had the CDR working fine, pushing out records to an FTP server until I applied the cumulative patch BCM_360[1].259_CUMULATIVE.99.3. Now the records don't go, even when I do a "Transfer Immediately" on the BCM. Has anyone else had this issue? (It is a BCM 400, by the way)

 

[acewarlock]

You may need to reprogram it again to get it working.

 

[hoppy17]

Thanks for the reply acewarlock.
When you say reprogram it, do you mean re-doing the settings (which I have tried) or something more involved?
Thanks again.

 

[acewarlock]

That's what I meant.

 

[HASAGO]

I have an issue at the moment which I am trying to sort out with pushing CDR records. The site had cumulative 99.3 installed but also had other patches installed so cannot confirm yet. What error do you get when it fails?

 

[hoppy17]

Hi HASAGO.
No error message would come up, just nothing would happen. Our phone supplier talked to Nortel who supplied us with Ver. 3.7, so after we ran the upgrade everything worked fine again. It seems like something in the 99.3 patch breaks the push function, and Nortel didn't have an answer for us, so we got the upgrade to BCM 3.7.

 

[HASAGO]

That's interesting but sounds like it might be slightly different to my circumstances - I am still running through some further testing so will see what I can come up with.

 

[MagnaRGP]

There is a CDR patch for 3.7 to address this issue.

 

[hoppy17]

At this point, everything is working well, so I am wary of applying any more patches unless they become absolutely necessary. (That patch may have been applied as part of our install as well, would have to check the patches on the machine)