CDR - Showing Calls lasting 10 hours - Why? 2

[discomonkfish]

I have a Definity G3Si V4 which is showing some calls that are lasting 10 hours on our call logger. I have looked back to see if someone had changed the date or time but no joy. Any ideas why this would happen?

 

[Bobg1]

There are no commands. It just dumps it out the cdr port.

 

[ollobeercom]

A similar 9:59 thing happens to our Definity too. I guess this is due to calls on hold (on an analogue phone they push the hook for a short time, the not-yet-disconnected call is held and they make another call then put down the phone. The first call gets held for a long time then... but at no cost as the other side has already disconnected. (???)

 

[jgideon]

If the other side has actually disconnected. We've been charged for some of those calls by our LD carrier.

 

[jagoan]

I had same problem in my CDR report, with 9:59:54 in one call. Here's capture from our accounting s/w :

Report Billing :
2503 Fri 16.Jan.04 09:52:00 009:59:54 08122437280 Cirebon, (TEL)
CDD 1,710,458
Log PABX :
011604 0952 9599 2503 08122437280# 9 837 05 269367 0

Imagine, one call in almost 10 hours! Damn CDR. This user got warning letter from HR Dept

Any explanation about this ? This employee almost got fired because of that, Users said he not doing any conference call at that time.

 

[HtownMack]

Did anyone get any definative answer to this question? I'm in need of the answer. Not only are they talking about getting rid of the user who's phone is in question, but they're also talking about getting rid of me! help!

Take a look at the following records

Date Time Length To From
230104 327 9599 90038129022164# 4291
260104 410 9599 90014166243556# 4291
260104 410 9599 90014166603562# 4291
260104 410 9599 90014166243556# 4291
260104 410 9599 90014166603562# 4291
260104 1410 9599 90014166243556# 4291
260104 1410 9599 90014166603562# 4291
260104 1410 9599 90014166243556# 4291
260104 1410 9599 90014166603562# 4291
270104 251 9599 90014166243556# 4291
270104 251 9599 90014166603562# 4291
270104 251 9599 90014166243556# 4291
270104 251 9599 90014166603562# 4291
270104 1441 9599 90014166243556# 4291
270104 1441 9599 90014166603562# 4291
280104 122 9599 90014166243556# 4291
280104 122 9599 90014166603562# 4291
280104 1132 9599 90014166243556# 4291
280104 1132 9599 90014166603562# 4291
230104 321 9590 90038129022164# 4291

 

[Toni269]

If this is serious have your boss call me, I have examples where it has happened on my phone, (I'll fax or e-mail him examples) and I'll conference them in with Avaya Support for the explaination. This is not just your site and not your problem, it's some type of glitch in the Avaya system and shows up on different call accounting platforms. I'm sure there is nothing you could have done to prevent it.

760-602-8773

Toni

 

[teletec1052]

We have seen this occur when you do a 'ch sys cdr' and save the changes. All calls in process at that time show a duration of 10 hours.

 

[HtownMack]

Thanks Toni, I just might take you up on that offer. Could you shoot me an email jeff.lightbourn@bondsteel2.areur.army.mil ?

 

[discomonkfish]

Please can you post the outcome in this forum. I'd really like to get to the bottom of this problem.

 

[Toni269]

When I called Avaya the other day they said there was some Hot Fixes or Patches available for earlier versions of the switch, they said that the problem is called "Long Duration Call Record". They specifically said they didn't see a fix for version 10 but that Avaya does recognize the problem exists. If I wanted to persue it they would open up Tier 2/3 trouble tickets for me but I don't have the time to troubleshoot with them but for those of you who have a maintenance contract, and the time you can explore it, Avaya's phone number is: 800-242-2121, be prepared to give them your IL or Sold To number. And tell them to lookup the problem called "Long Duration Call Record". (The Tier 1 person I spoke to never heard of the problem - he looked up the problem for me and I had to go to multiple re-assurances with him that it wasn't my call accounting software causing the problem.)

 

[TykeUK]

Toni,

Did you ever manage to get a fix from Avaya on this, or some sort of reassurance that this will be rectified?

Many thanks

Lee

 

[Toni269]

No, it's so minor and out of 100,000 calls there may be like 4 that show up that way and we just ignore them. It's not a problem we are concerned about. We did upgrade our switch to CM 2.0 and it's only happening on 1 line, the modem line I use to dial into voice mail with ASA. I think it's because I don't disconnect properly or the problem still exists. It's been a month and so far just that one line 4 instances. Last month there were 0.