CDR on 911 calls not sent? 1

[jkaym]

My customer has a 3rd party SMDR program that monitor's 911 calls. When a 911 call is made it triggers a page to their staff. This has been working fine. In the past 6 months however, every now and then a 911 call is made, it's output on the monitor as an OSN call, but the pagers aren't triggered.

After some checking into this...it appears that, although the OSN record prints, the CDR string doesn't....and perhaps this is why the pagers don't go off. We've spent a while peering @ all the CDR for the time period in question to get to this point.

What would cause this? Is there a timer on the CS1000 for this? Is there something turned 'off' on the telset? Originally we thought 911 was misdialed (misdial prevention is not turned on) and they hung up too quickly, but the call was made--shouldn't the CDR reflect it?

Here are the ESA printouts and RDB....what other information would be helpful? Has anyone seen this before?

No Outbound Page -no CDR output.

OSN000 CUST 0 911 CALL ALERT
TIME: 10:57:44 FEB 18, 2011NAME: Jos FryORIG DN: 5612
DES: T3903SET: DIGITAL SET TER RTMB: 5-118 ACOD: 83005CALLED#: 911CALLING#: 5612
OSN000 RECORD END

Pages sent w/associated CDR info.(this is an ACD set)

OSN000 CUST 0 911 CALL ALERT
TIME: 09:13:30 FEB 18, 2011NAME: Sonny MiORIG DN: 6135
DES: MMKESET: DIGITAL SET TER RTMB: 5-81 ACOD: 83005CALLED#: 911
CALLING#: 6135
OSN000 RECORD END

N 080 00 836135 A005081 02/18 09:13:30 00:00:02.0 A83005911038

TYPE RDB
CUST 00
ROUT 5
DES TGNDOD
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC NI2
CBCR NO
NCOS 0
SBN NO
PNI 00000
NCNA YES
NCRD NO
CHTY BCH
CPFXS YES
CPUB OFF
DAPC NO
BCOT 0
INTC NO
MBXR NO
DSEL VOD
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 83005
TCPP NO
PII NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 1
NDNO 1 *
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
IENB 5
VSS 0
VGD 6
DRNG NO
CDR YES
INC YES
LAST YES
QREC YES
OAL YES
AIA YES
OAN YES
OPD NO
CDRX NO
NATL YES
VRAT NO
MUS YES
MRT 10
RACD NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR YES
ASID 17
SFNB
USFB
CALB 7 8


DES MMKE (911 PAGING WORKED)
TN 020 1 02 14 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 6777
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 6777
LHK 4
LPK 4
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 89106 0 836135
AGN
01 NRD
02 MSB
03 SCR 6135 0 MARP
CPND
NAME Sonny Mi
XPLN 27
DISPLAY_FMT FIRST,LAST
04 EMR
05 ACNT
06 ASP
07
08
09
10
11
12
13
14
15
16 MWK 6777
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 20 OCT 2009

DES T3903 (911 PAGING DID NOT WORK)
TN 024 1 03 08 VIRTUAL
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 6777
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA GRLD CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXA FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
EFD 6777
HUNT 6777
EHT 6777
LHK 1
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
DTMK
KEY 00 SCR 5612 0 MARP
CPND
NAME Jos Fry
XPLN 27
DISPLAY_FMT FIRST,LAST
01 ADL 16
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 6777
17 TRN
18 AO6
19 CFW 16 6777
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 14 JAN 2011

 

[GHTROUT]

I would set

OAN to NO on the route.

OAN says "Only start the CDR timer when answer supervision is received". So, you could dial 911 and hang up right away, get the OSN record, but not get the CDR record if OAN was YES

--
Nortel Resources at GHTROUT.com
--

 

[jkaym]

Great, I'll try it. Thank you very much!

 

[Avaya911PLM]

Officially, CDR is not supported for EE911 call notification. There are many reasons, but the fact that E911 calls do not always return answer supervision is one of them.

Another reason is that OSN is triggered during the digit collection phase, and CDR is triggered once a trunk has been siezed.

The application that is monitoring ESA events via the CDR is apparently not a Dev Connect Member, as they would not have been approved using this unreliable method for ESA call detection.

SNMP Traps are the best bet for monitoring ESA events in the system.


--
Fletch
Avaya E9-1-1 Product Manager

CHECK OUT MY BLOGS @

http://avaya.com/blogs

 

[jkaym]

Thank you for the valuable information Fletch. I turned on misdial prevention, as the majority of the 911 calls turned out to be misdials. Hopefully that and your information is enough for us to monitor the situation. Next step will be OAN = NO, but hopefully we won't need to go there. Thank you again!