Hi,
We have a server edition select R10 and a IP500VE connected together.
IP500 is used for analog phones and PRA.
The 2 server are set to send smdr to a taxation app.
We have a issue, if a call is made from the server to outside, we receive 2 times the cdr in the taxation app.
How do we have to set up the ipo to send smdr to not receive dubble smdr ?
can we send the servers smdr to the ip500 or send the smdr from ipo to server ?
If i disable the smdr collection on the server, i will lose all internal call ( IP to IP connected on the server)
If i disable the smdr on the IP500 i will lose the smdr from the analog phones.
Other issue, called numbers received from the server has a 0 prefix but calls from the ip500 has no 0 in front of the number then only calls from the server has a cost ..
I have no idea where i can check that, we have a 0N dial N shortcode on the 2 systems.
Thx in advance
ACIS - ACSS
We have a server edition select R10 and a IP500VE connected together.
IP500 is used for analog phones and PRA.
The 2 server are set to send smdr to a taxation app.
We have a issue, if a call is made from the server to outside, we receive 2 times the cdr in the taxation app.
How do we have to set up the ipo to send smdr to not receive dubble smdr ?
can we send the servers smdr to the ip500 or send the smdr from ipo to server ?
If i disable the smdr collection on the server, i will lose all internal call ( IP to IP connected on the server)
If i disable the smdr on the IP500 i will lose the smdr from the analog phones.
Other issue, called numbers received from the server has a 0 prefix but calls from the ip500 has no 0 in front of the number then only calls from the server has a cost ..
I have no idea where i can check that, we have a 0N dial N shortcode on the 2 systems.
Thx in advance
ACIS - ACSS