CDR doesn't record internal calls?

[rilhouse]

I'm checking out the CDR records which I've pulled via OTM and I've noticed that only external (incoming & outgoing) calls are recorded. No ext. to ext. calls are included.

Is this normal? Any way to include internal calls?

OTM V2.2
Meridian 61c

 

[3tdp33ler]

Change CLS to ICDA in extentions config.

 

[StoneColdphoneman]

Yes check your TN’s CLS if you have ICDD that’s why you don’t see CDR.
If that’s the case every single TN in your pbx CLS has to be changed to ICDA

 

[rilhouse]

thanks!

 

[acewarlock]

It is not normal to collect CDR on internal calls, but you can