CDR DATA LOST

[gerard88]

Hello all, I am absolute not a Nortel Guru. We have a Nortel Meridian 1 with our own datacapture application connected to the CDR port. This works all great except... When for whatever reason the system goes offline for a while, the data produced meanwhile by the Nortel Will be lost. Its not buffering this. Is there a way to retrieve this data or to enable automatic buffering or so? Please advice since this is a hotel billing system and dataloss is direct money loss.

Thanks a million in advance
Gerard

 

[mikeyb123]

You could set up another tty to capture the cdr to a text file.

Most call loggers capture to a text file and then process from that.

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[biglebowski]

If you connect a datatrack in line between pbx and call logger this acts as a buffer (has 4mb+ memory) and will store the info if call logger goes offline. Or buy a call logger that doesn't keep falling over.

The two basic principles of Windows system administration:
For minor problems, reboot
For major problems, reinstall

 

[biglebowski]

Sorry datatrack is no longer made (been a while since I did pbx) Try this instead

http://www.buygenesis.com/bufferboxes.htm

The two basic principles of Windows system administration:
For minor problems, reboot
For major problems, reinstall

 

[gerard88]

Thanks all for your replies,
Buying another data capture not possible since i am the one who made it ha ha. Actually it doenst happen that often so far twice because of power problems, but i just dont like the idea that the system is this sensitive. Imagine if the PC breaks down..... The databox seems a good idea thanks for the hint!!

As for the reply from mickey, We do 1) Store the data local in TXT file, at same time also posted to SQl and every one minute we set a flag in the sql as well so if the system ever goes down the operator system (Who calculates the billing) will detect it rapidly. However as an international hotel the call will fly sometimes and even one minute down can cost a lot.


Thanks a lot guys.

 

[biglebowski]

If cost is an issue and you are collecting by rs232 cdr try using a splitter cable to another pc and capture it on that as a text file (if you have a pc nearby or not being used then there is no cost implication)

The two basic principles of Windows system administration:
For minor problems, reboot
For major problems, reinstall