CDR Account Codes

[coolk]

Hi,

At the moment our agents are dialling *8559 before they make a personal call so that our call logger can track it. This system was setup before i joined this company. However, when I run a report from the caller logger it is only picking up the 9 and the rest of the dialled number.

I have found that *85 is the feature access code for CDR Account Code Access Code and I presume 5 is the access code (I dont know where the codes are setup). Could anyone tell me why this info isn't being passed to the logger.

Thanks,

coolk

 

[pieta]

Account code isn't a part of dialed numer. There is separate field in CDR record which contains it. Check 2nd page of
display system-parameters cdr and look for 'acct-code'. This way you will be able to locate position of this field in CDR record.
Regards,
Pieta

 

[coolk]

Thanks for the reply Pieta.

The problem is that the switch isn't sending out the account code. I have checked the raw data and no account code is sent out. On page 2 of system-parameters cdr account code is sent to the maximum 15.

Do you have ideas why this information is not being passed out from the switch?

Thanks again,

coolk

 

[FSI]

Did you set the switch to send the code? Check change system-parameters cdr. If you set the primary output format to customized you get a second page where all the different data-items can be set. Just include acct-code as a filed and you should find it in the raw data. Depending on what the fields are now, changing the output format might mess up your CDR- tracking system if it is expecting different fields and a different order. You can separate the data-items by adding a SPACE as a data- field, you should also add a RETURN and LINE FEED as the last 2 data- fields

Regards,

Frank

 

[coolk]

Thanks for the repl Frank.

Everything is setup in system-parameters cdr, ie, I have a field for account code and the last 2 fields are RETURN and LINE FEED. When I look at the reports (its a Datatrack call logger called Eclipse) the logger only passes out the 9 and the rest of the dialled number. Any ideas?

Thanks again.