CDN vs DNIS

[candrews11]

Alright another newbie questions.

I'm looking through this thing trying to figure out these CDN'S

In short, in other switches I've worked with a toll free number typically sends a DNIS which routes to a translation table which then routes to what ever resource is defined for it (ie, station, voicemail, ACD, whatever...).

I'm trying to figure out what load has information that corresponds DNIS to CDN.

Hope that makes sense, any help is always appreciated.

 

[candrews11]

to simplify my question, how does a DNIS route to a CDN and where does a ACDN fit into all of this.

 

[mikeyb123]

there are two ways to get this.

1) make your cdn the same as your dnis ie dnis = 4400 cdn = 4400 the call will get routed directly to the cdn
2) via a IDC table (ld 49), this basically takes your dnis and turns it into something useful to you ie:

DCNO 3
SDID NO
IDGT CDGT
5221 1
5222 2
5223 3
5224 4

what this is doing is taking the 5221xxx and turning it to 1xxx

you could be turning the IDGT into anything.

cdn's and acd's....

if you are running something like max, ccr or symposium then the cdn is the bit in overall control, and the q is just where all the agents sit - probabily not a good description...



It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[candrews11]

Thanks for the info.


Is their a way to print or display the IDC table in Load 49? Everytime I try, I get to the point where it ask:

CUST=

I default to 0 and it just keeps displaying CUST again, I know there has to be something in there because all of the DNIS values being send by the carrier are different from the CDN's in the switch and Symposium.

Shouldn't I just be able to do:

REQ=PRT
TYPE=IDC
CUST=0

???

Why isn't that working, CUST=o works in any of the other typical loads.

Thanks in advance.

 

[mikeyb123]

you don't have any idc tables?

in ld 21 if you do a print of the rdb does it have any response to idc?

TYPE RDB
CUST 00
ROUT 134
DES AQUA
TKTP IDA
NPID_TBL_NUM 0
SIGL DAS
PRIV NO
RCLS EXT
DTRK NO
DSEL VOD
AUTO NO
DNIS YES
NDGT 4
DCDR YES
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 3634
TARG
BILN NO
IDC YES ************************
DCNO 3 *
NDNO 3
DNAM YES
LID 0
TIMR EOD 13952

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[candrews11]

Well, you we're right:

A. Nope, no IDC Tables, whoever was programming this switch prior to me must not have known how to use them. Now that I know how to manipulate the translations table I definitily will.

B. Talk to the Carrier MCI and found out they we're doing some creative DNIS changes prior to sending the call to me and these actually do match the CDN's. So that mystery is now resolved for me.

One more question, in Symposium why do they even bother to include a DNIS table since it seems like everyone just matches them to CDN's.

Just curious.


Thanks again for all the help!!

 

[sandyml]

Not true that everyone just matches them to CDNs. We have many call centers that use primarily DNIS. Often, you may have a plethora or 800 numbers coming in; sometimes they are regional. You might have several of them pointed to one CDN, but use DNIS for reporting or for special handling within the script. Just gives you another layer of flexibility.

 

[johnpoole]

idc works better and you can use a different idc table for night and day. if your console goes into night, in your rdb for you incoming calls you have prompts for each table. anywhere in your switch (almost) when you answer cust with 0 and it doesn't give you data, there is nothing programed in that load.

 

[whoisg8ts]

I have an option 11C (upgraded to succession 3.0) and Symposium 4.2 along with Web client 4.5 and here is my question.

I have a route that is set up to refer to the IDC table in which I translate the DNIS digits sent from 461 to 780. I then have a CDN aquired in Symposium to play a legal disclaimer and then route to our receptionist who has a 2250 console.

This all works great, however I want to display text on the console rather than the 780 of the CDN (to make the receptionsists job easier), she is not in symposium as an agent so I cannot assign her to a skillset. Is there a way to display the DNIS as a name in text on her Display?

 

[johnpoole]

you can try ld 95 name on 780, but i don't remember if you can name a cdn.. usually att end up with a route and member number..

john poole
bellsouth business
columbia,sc

 

[whoisg8ts]

Thanks for the quick responce John. You can name a CDN, and I had done so, however the 2250 will not show it where as my 2216's and my 2616's will.

Until I find a different way to display this I am going to program one of the LDN keys for this purpose and label the key with the name of the Business that receives these calls.

Thanks again,

Allan