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CDN releasing Call
- Thread starter gui75
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I have some correlated questions about my post :
1. Can a script be associated to CDN controlled by CTI.
I saw in some documentation that there was a command named DISCONNECT that could be used in script.
2. What is the name of the documentation where I can find about the configuration of CDN and ACD Queues. Can I find it in web in communication server documentation or in customer contact documentation.
1. Can a script be associated to CDN controlled by CTI.
I saw in some documentation that there was a command named DISCONNECT that could be used in script.
2. What is the name of the documentation where I can find about the configuration of CDN and ACD Queues. Can I find it in web in communication server documentation or in customer contact documentation.
captaingadget
IS-IT--Management
Not entirely sure what you are trying to achieve. If Symposium/CC6 is controlling the call routing on the CDN then a CTI application cannot also control it, it's either one or the other.
There is certainly a DISCONNECT command that can be executed in a cll routing script, but is does exactly what it says, i.e. it disconnects the call at source which will be the Meridian/CS1000 so the call is no longer present for any other application to take over control.
There is certainly a DISCONNECT command that can be executed in a cll routing script, but is does exactly what it says, i.e. it disconnects the call at source which will be the Meridian/CS1000 so the call is no longer present for any other application to take over control.
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