CD ROM/Burner drive locked by unknown utility and can't be accessed

[RossAtHome]

Please Help! I have Windows Me, my burner drive will not recognize cds, when i view in explorer it tells me to load a disk, when loaded it does not recognize, I ran Norton Antivirus and it will not scan this drive because it says that it is locked by another utility.

Thanks for any Ideas,
Beth

 

[tlcscousin]

If you loaded adaptec's direct Cd this would be the program causing the problem.Run msconfig and uncheck the box by direct cd and after the reboot try the cd again.If this works try going to roxio's site and download the updates for direct cd.

 

[RossAtHome]

I just tried this, direct Cd was not currently selected.

Thanks