CD Rom & Writer

[lisabennett]

HI,
I posted a couple days ago that I can't see either my CD writer or CD Rom. I have uninstalled , reinstalled, changed the ribbons inside the computer, and installled new drivers. The error that I get is:

THE DEVICE IS NOT WORKING PROPERLY BECAUSE WINDOWS CAN NOT LOAD THE DRIVERS REQUIRED FOR THIS DEVICE. (CODE 31)

Also I am running Win2000 and when I reinstalled the CDROM windows did not detect new hardware.
Any suggestions?
Thanks in advance.
Lisa

 

[JLSigman]

Go to the manufacturer of the CD Writer and get the latest drivers for that model. Jennifer Sigman
1/2 of the IT staff

 

[Jocsta]

A few ideas for starters:-

Did they work before, or have they just stopped working?
Have you upgraded any hardware (i.e. motherboard)?
Are they scsii/ide?
If IDE do they show up in the BIOS?
If IDE are the master/slave settings correct, also try them individually as a single device on an ide cable.
If SCSII are they terminated correctly, and are the drivers for the scsii interface up to date?

<< JOC >>

 

[lisabennett]

Yes they worked befor,
No I haven't upgraded any hardware,
They are IDE,
I can see it in the BIOS, but how do i set the master slave settings?
and i have tried them individually on an IDE cable.
Any more suggestions.
Lisa

 

[m4526]

set the cdwriter to slave moving the jumpers on the back