CD/DVD rom drive disappearing

[shernandez1974]

Used to when it would disapper it would reappear after reboot, but now it wont even reappear after reboot? anyone else have this problem? If anyone could tell me how to fix it i would appreciate it. I have an HP pavilion notebook computer and would hate to have to reformat to correct the problem. Is there any way to do it without a complete reformat?
Thanks in advance.

 

[shernandez1974]

I forgot to tell you.. I cant boot up in safe mode either it just wont let me. I tried it says starting diagnostics and then either says it cant perform the task or brings me back up to my desktop any clues?

 

[BadBigBen]

See the Following about the CD:
faq602-5358

http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

about the SafeMode... I can only suggest that you do a ViralScan and Malware/Spyware scan, first... just to make sure that all is in order...

other than that I am at a loss...

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[garebo]

Have you seen any type of red or yellow marks are any error messages in device manager?
It it were a pc i would suggest you unhook all ide items except your hard drive, boot up, then, if all is well, add in one ide item back at a time. But since its a notebook i dont know what you can do.
Maybe some additional specs on your notebook would enable those people here with notebook experience to help you better.


Good advice + great people = tek-tips

 

[shernandez1974]

hardware specs:
Product Name
Pavilion ZE4500

US Product Number
ZE4565QV

Microprocessor
Mobile AMD Athlon XP-M Processor 2500+ (1.87GHz) with PowerNow! Technology

Microprocessor Cache
512KB (L2)

Memory
512MB DDR SDRAM (2 x 256MB) at 266MHz

Memory Max
Maximum Memory 1024MB DDR SDRAM (2 x 512MB)

Video Graphics
ATI MOBILITY RADEON 4X AGP and 3D architecture

Video Memory
64MB DDR SDRAM (shared)

Hard Drive
40GB enhanced-IDE hard disk drive

Diskette Drive
External USB Floppy Drive available for U.S. customers via hpshopping.com or local retailers for non-U.S. customers.

Multimedia Drive
DVD-ROM/CD-RW Combo

Display
15.0-inch XGA TFT (1024 x 768) display

Fax/Modem
Integrated v.90/v.92 56KB modem (RJ-11 connector)

Network Card
Integrated 10/100BASE-T Ethernet LAN (RJ-45 connector)

Wireless Connectivity
Integrated 54g wireless LAN (see disclaimer)

Sound
16-bit Sound Blaster Pro-compatible audio

Internal Altec Lansing speakers

Volume control buttons and mute button

Keyboard
88-key

Pointing Device
Touch Pad with On/Off button and dedicated vertical Scroll Up/Down pad

PC Card Slots
One Type I/II/III with support and 32-bit card bus

External Ports

Two Universal Serial Bus (USB) 1.1
Parallel SPP/ECP standard interface
One Serial
One PS/2 keyboard/mouse
One headphone-out
One microphone-in
One VGA (15-pin)
One TV-Out (S-video)
One RJ-11 (modem)
One RJ -45 (LAN)
One port replicator connector
One IEEE 1394 (firewire)


Dimensions
12.96(L) x 10.72(W) x 1.62(H) inches

Weight
7.25 lbs (Weight may vary due to vendor component changes.)

Security

Kensington MicroSaver lock slot
Power-on password
Accepts 3rd party security lock devices


Power
90W AC adapter (3 wire)

High capacity 8-Cell Lithium-Ion battery

and my cd/dvd rom isnt even listen in device manager! i am at loss as to what to do. I dont want to have to reformat, but its looking like i am going to have to

 

[BadBigBen]

Reread my POST... you do not have to Re Install anything...

your Upper and Lower Filters have gotten corrupted, by either installing or deinstalling a CD Burn Software or one crashing... it's not a big deal...


Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[shernandez1974]

Hi i tried that, but there is nothing in my device manager for me to remove and all my software is bundled on my quick restore C.D.'s. I tried rebooting to see if it would install after i removed the key, but still nothing.

 

[BadBigBen]

Then there is the Possibility of a loose Cable (IDE or Power) to and from the DVD/CD-ROM...

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."