CD drives disappear (win98 and winME)

[ccrb]

Two clients, similar symptoms. Both machines were unprotected by anti-virus.

WinME:
system won't boot up properly anymore. New file on C drive called May17 and I think that's been identified as a problem. System cannot see CD Drive, although it shows up on BIOS startup. Drive cannot be accessed in command line mode either.

Win98
Customer just called. Attempted to install Norton 2004 on win98 machine with no prior protection. Installation called for an upgrade of IE, which customer did, by clicking where it said to (was this a fraud?). After reboot, machine no longer sees CD drive.

I've done google searches. I've got two clients with this same problem. Has someone identified if its a virus, or malware issue?

 

[Bigpom1]

Go to Grisoft .com and download and run AVG.Follow the prompts and you will soon find ut if it is a virus and should get rid of it. If AVG cannot delete the virus, type the name of the virus into a search engine and see where you go.Dave

 

[ccrb]

No internet is working on this machine. Forgot to mention that the ipconfig /all replies that it cannot access the information.

No CD means an antivirus program cannot easily be ported into this machine.

 

[TekTippy4U]

3 great diff Boot to DOS with a startup diskette and use a DOS AV killer to choose from. Not sure if you need 98 and ME boot disks also (if so -

http://www.bootdisk.com/bootdisk.htm).

http://www.f-prot.com/download/download_fpdos.html

http://www.avast.com/i_idt_1035.html

http://www.bitdefender.com/bd/site/products.php?p_id=1

TT4U

Notification:
These are just my thoughts....and should be carefully measured against other opinions.
Backup All Important Data/Docs

 

[ccrb]

this all proved helpful. In my bag of tricks I'll have all the various boot disks and the av tools. Thanks!