CD Drive Error

[mslaffsalot]

I am working on a customers Gateway PC. I had to run gwscan, per gateway direction to be able to load win98. Here are the steps I have taken:

1. ran Gateway's gwscan.exe
2. fdisk
3. format
4.when I try to run setup.exe, I get this error msg.:
CDR101:Not ready reading drive E
Abort, Retry, Fail? (I hit f)
Fail on INT 24 - Win98


Help! What do I do now? I would appreciate any tips, my customer wants their computer on Sat.
Thank You,
Tracey

 

[butchrecon]

Did you try using a differnet CDROM drive just ensure the drive is not the problem? How about a different Win98 disk? Is the CDROM detected on boot up? James Collins
Systems Support Engineer
A+, MCP

email: butchrecon@skyenet.net

Please let us (Tek-tips members) know if the solutions we provide are helpful to you. Not only do they help you but they may help others.

 

[reghakr]

Tracey,

What was the reason for the format in the first place? Re-loading Windows does not fix hardware errors.

Try hitting F2 or the Del key on startup to access the BIOS. try changing the boot sequence to

First boot device... CD-ROM
Second boot device... Removeable drive
Third boot device... hardadrive

reghakr

 

[butchrecon]

The error he is getting is that the Win98 setup is not finding the cdrom.

CDR101:Not ready reading drive E
Abort, Retry, Fail?

That indicates that either the CDROM is not being seen by the BIOS or that the CDROM boot disk (Win98 bootdisk) cannot see the CDROM for some reason. If the BIOS is not detecting the CDROM and it is set properly and all cables attached, that would indicate the possibility of a bad CDROM. Now the error states it is not ready reading drive E:
Which tells me the BIOS sees the CDROM because the Win98 boot disk assighned it a drive letter. So either the CDROM is bad OR the CDROM drive is bad. James Collins
Systems Support Engineer
A+, MCP

email: butchrecon@skyenet.net

Please let us (Tek-tips members) know if the solutions we provide are helpful to you. Not only do they help you but they may help others.

 

[butchrecon]

Silly question but is the CD in the drive?? Just asking. have done that. Forget to put the 98 cd in and get this message if the drive is empty. James Collins
Systems Support Engineer
A+, MCP

email: butchrecon@skyenet.net

Please let us (Tek-tips members) know if the solutions we provide are helpful to you. Not only do they help you but they may help others.

 

[mslaffsalot]

The computer is fixed and back to the customer.

It was NOT the CDROM drive, but a bad hard drive. What I did was pull a HD from a working computer and put it in the problem machine and booted it up. The computer worked like a charm and the CD drive played a audio CD no problem. So, since I alrady had the HD out of the good machine, I though maybe I could load the OS on it and then swap back hard drives. Well, when I turned on the good machine, everything locked up and the system alarm went off and only turning off the computer would stop it. So I got one of the spare hard drives I have from scrapped machines in my shop. I ran fdisk, format and loaded the OS no problem, swapped the hard drives and the cutomers computer runs like a charm.

Now the reason this machine came into my shop was that a Trojan virus was downloaded and started corrupting the HD.

Thank you everyone for thie tips, but we all were wrong, just addressing the CDROM error message....sometimes it isn't the CDRON drive at all!

Tracey A Angevine
Owner
Unique Computer Concepts
A+. MCSE, CNE

 

[mslaffsalot]

The computer is fixed and back to the customer.

It was NOT the CDROM drive, but a bad hard drive. What I did was pull a HD from a working computer and put it in the problem machine and booted it up. The computer worked like a charm and the CD drive played a audio CD no problem. So, since I alrady had the HD out of the good machine, I though maybe I could load the OS on it and then swap back hard drives. Well, when I turned on the good machine, everything locked up and the system alarm went off and only turning off the computer would stop it. So I got one of the spare hard drives I have from scrapped machines in my shop. I ran fdisk, format and loaded the OS no problem, swapped the hard drives and the cutomers computer runs like a charm.

Now the reason this machine came into my shop was that a Trojan virus was downloaded and started corrupting the HD.

Thank you everyone for thie tips, but we all were wrong, just addressing the CDROM error message....sometimes it isn't the CDROM drive at all!

Tracey A Angevine
Owner
Unique Computer Concepts
A+. MCSE, CNE

 

[butchrecon]

Glad to hear it was fixed. Well we cant be right all the time. If we were we would know everything and that just is not possible. Thats wierd the Hard Drive was the problem. Never seen that before. I learned something today. James Collins
Systems Support Engineer
A+, MCP

email: butchrecon@skyenet.net

Please let us (Tek-tips members) know if the solutions we provide are helpful to you. Not only do they help you but they may help others.

 

[reghakr]

Well, I was wondering that since you said you ran gwscan.

reghakr