I am new to the whole Call Center ASPECT CCT's thing, I do see that ASPECT has a 3 day course on CCT's but is there a manual out there that can start the groud work or is it all trial and error. I am learning by reviewing the old CCT's but do want a better understanding, Thanks.
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CCT's Manual/ Training
- Thread starter AZtelco
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candrews11
Programmer
No manuals, if you go to school you will get a course booklet but thats not ever really a manual. You can probably get more detail using the help files in architect. It has answers to most basic senarios.
Most users learn to write CCT's by a combination of trial and error and by looking at old CCT constructions. I would recommend that you take the three day course if only to get an idea of the do's and donts of CCT design. I would also recommend that you take the Systems Management course as well which does deal a bit in CCT construction and would be a good basis to start on.
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