CCT 6.0 RefClient Issue

[learner136]

Hi All,

I have CCT 6.0 in which i m using Refclient.

I am Having 480 CCT MAC Based licenses.

ISSUE : -

While accessing the RefClient i am getting below error,

The NCCT Server could not obtain a communication Control Toolkit License.

At our Center only 200 agent are loggin into refclient at a time which is less then my CCT 480 Licenses.

The following are the NCCT Error logs i am getting

1)com.nortelnetworks.portal.cmf.core.exception.ObjectUnavailableException: Object no longer exists:
AddressBaseImpl :: getLatestAddressVersion : Could not get lastest version of Address [efa8a8ac-4ebf-4154-8151-6ec9e684b707] Type [OutOfProviderAddress]
----------------------------------
CONTEXT: Contact 1724661
CAUSE: Setting contact state failed: State=Invalid

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

2)AgentTerminal "Line 248.0.4.30" is not mapped to any enabled addresses in the CCT Database. The terminal will not be added to the CMF.
----------------------------------
CONTEXT: DALEventMonitor

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

3)com.nortelnetworks.portal.cmf.core.exception.InvalidStateException: com.nortelnetworks.portal.cmf.core.util.SpaceUtil::getCapabilities():Error - Provider must be in State[ProviderStateInService] and not State[ProviderStateOutOfService].
----------------------------------
CONTEXT: Provider
CAUSE: RemoveAddressFromCMF().

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

4)No TAPI Terminal found for Address "3063". This Address will not be added to the CMF.
----------------------------------
CONTEXT: Provider

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

5)RegisterTwoAddresses() lineOpen() for Address "2085" returned "False", Error Code:"0x80000047".
----------------------------------
CONTEXT: Provider

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

During this issue Restart of services and Server both done but still gives same error.

This issue get automatically resolved after 4 to 5 hours.

Kindly suggest!!!

I have raised case with nortel techies but still waiting for the permanent solution.

Waiting for all your replies!!!!

Thanks in advance

 

[learner136]

Also gone through the threads regarding this and done following changes :--

Started CCMS OAMCMS Service but still facing the same issue.

 

[learner136]

Hi Guys,

I have sorted the above problem with below points :-

1.I have 5 cct server in which i have 2nd cct server running with refclient .so my mistake was all my CCT Servers have assigned CCMS Active server IP for licensing part,but this is not the case after going through lots of discussion with my team and AVAYA Tech person we finally concluded that the only RefClinet consisting CCT Server should be assigned the CCMS server ip and rest CCT Server should be assigned with there own local ip.

2.The RefClinet CCT server should have localhost entry as CCMS Active server ip and rest all CCT server should have localhost entry as there own host/its ip.

3.The CSS component should be different in all CCT's.

4.All CCT Server except the one which is having RefClient should acquired there own licenses if CCT servers are MAC based.

Thanks.