We have a client with the enhance call center feature with reporting enabled.
The Real-time page as well as the connection is established and we are having no issues on this side.
Where we do have a problem is with the reporting, nothing seems to be working and no data on the reports are available. The report show up with the NOrtel header but no info. I also remarked that the date selection only show from 2003 to 2008, 2009 is not available from the drop down menu.
What should be the problem.... It was installed on another server and it was working but the customer change the server and the old one is no longer available.
I suspect a problem with mysql but I'm note sure!!!!
Thanks guys
The Real-time page as well as the connection is established and we are having no issues on this side.
Where we do have a problem is with the reporting, nothing seems to be working and no data on the reports are available. The report show up with the NOrtel header but no info. I also remarked that the date selection only show from 2003 to 2008, 2009 is not available from the drop down menu.
What should be the problem.... It was installed on another server and it was working but the customer change the server and the old one is no longer available.
I suspect a problem with mysql but I'm note sure!!!!
Thanks guys