CCRS reports on CallPilot150

[sroggero]

We have a client with the enhance call center feature with reporting enabled.

The Real-time page as well as the connection is established and we are having no issues on this side.

Where we do have a problem is with the reporting, nothing seems to be working and no data on the reports are available. The report show up with the NOrtel header but no info. I also remarked that the date selection only show from 2003 to 2008, 2009 is not available from the drop down menu.

What should be the problem.... It was installed on another server and it was working but the customer change the server and the old one is no longer available.

I suspect a problem with mysql but I'm note sure!!!!

Thanks guys

 

[curlycord]

Upadate all the softwares to the latest and it will include 2009 which is the problem.


=--(((((((((()--=
curlycord

http://www.curlycord.com

 

[sroggero]

OK ... I think I got the files from Nortel... but is this the correct patches?

CCRSAppServer (CP 31.10.31.22) &
Call Center Reporting Client (CP 31.10.31.22)

Will this fix the fact that no information is being showed off the reports?

Thanks

 

[curlycord]

That is latest yes.

It will allow the 2009 which will it then report.

=--(((((((((()--=
curlycord

http://www.curlycord.com

 

[sroggero]

NOW...

I installed these two patches and I got the new report display with 2009.

But the connection with the CP150 is no longer working.

Gives, Call Center is refusing the connection on port 2223.
Please ensure that the Call Center has completed its boot cycle."

Call Center is up and running, connection shows 100% but when I run the config it says "2223 FAILED" which is the realtime.

I suppose I would need to install CP150 version 31.10.31.22 cause I am now running version 31.10.14.22.

Can we do the upgrade by using a patch utility or like the BCM upgrades process? Or is there another to connect to the CP150, note that it was working before the upgrade.

 

[curlycord]

Yes sorry when I said ALL I meant CP also.



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curlycord

http://www.curlycord.com

 

[sroggero]

Is there any way the CP could be upgraded via the network... is there a Nortel utility available...

 

[sroggero]

Well.... WHERE do I find this CP150 version 31.10.31.22

All the new release I have are 31.10.14.22 and have no idea where to find the new entire release... do I need to buy this one from Nortel.

 

[curlycord]

You need to call your local authorized nortel vendor.
You can purchase the software or have them do the update for you.

=--(((((((((()--=
curlycord

http://www.curlycord.com

 

[sroggero]

Thanks Curly.... the Nortel Website was soooo clear....

Here is the file I had to use, I thought it was only the language utility but this was the entier release;

: CP_100_150_Rls_3.1_NA_English_Canadian_French.zip
: CP 100/150 Rls 3.1 NA English/Canadian French (CP 31.10.31.22)

CASE CLOSED - Reporting working A1 with the new time format

 

[dhhartman]

Anyone having issues with reports not adding up correctly?
I have a case at one site where Answered calls = 70, abadoned = 9 and presented = 74 as an example. It is worse off in one instance where answered was actually less than presented. Any thoughts or experiences with this by anyone else?