CCR

[BlueRiver31]

I have a customer who would like to be able to keep track of calls and run reports to see who is answering calls. I have never used CCR before but this seemed like the best option to me. Does anyone have any suggestions.

Thanks in advance Michael.

 

[Maxwell1001]

I would say CCR for this, that way as a supervisor can see all the groups on the 3 view tabs and have as much or a listtle real time data they wanted with a report to back this up



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