IPOfficeIreland
Technical User
Hey All, Happy New Year to my fellow Avaya tekkers.
Yes another CCR problem. Trying to get total call duration for a queue on a premium rate line(1 DDI) is completely inaccurate compared to what the premium rate provider is reporting. I have checked CCR reports but they just don't add up. What I was thinking of doing is outputting the smdr to a file and simply running some sort of script to filter on dialled DDI number and total duration. Has anyone done something similar they are willing to share or any other alternative? Don't want to force customer into purchasing reporting software - I know what the response would be!
cheers
Dave
Yes another CCR problem. Trying to get total call duration for a queue on a premium rate line(1 DDI) is completely inaccurate compared to what the premium rate provider is reporting. I have checked CCR reports but they just don't add up. What I was thinking of doing is outputting the smdr to a file and simply running some sort of script to filter on dialled DDI number and total duration. Has anyone done something similar they are willing to share or any other alternative? Don't want to force customer into purchasing reporting software - I know what the response would be!
cheers
Dave