CCR WITH 100 AGENTS SIMULTANEOS 4

[AndersonTelecom]

CCR with 100 IP agents.

I have a closed project with a client, to the following configuration:

IPO 500
RLS 6.1 or 7.0
ADVANCED SOFTWARE
VM-PRO 36 CHANNEL
CCR LAST VERSION
100 LICENSES FOR AGENTS (WHILE logged in)
30 LICENSES FOR SUPERVISORS
1608 100 IP extensions
30 analog stations
A TOTAL OF 05 E1/T1 - 150 CHANNELS


NETWORK DATA WILL BE USED FOR VOICE (VOICE OF NATIVE VLAN).


ACCORDING TO THE DOCUMENTATION (NTPS) provided by Avaya, IPO 500 supports up to 150 agents in RCC, BUT HAVE DISTRIBUTORS AND TECHNICAL INFORMATION THAT THE CAPACITY WOULD BE MAXIMUM OF ONLY 30 - 45 AGENTS Simultaneously.


THANK YOU FOR ANY INFORMATION, GIVE ME THAT THEORY.


HUGS

ANDERSON

 

[daveinwearside]

good honeymoon andy? (sorry for the off topic)

 

[madwok]

Now, I just love to know what in the heck went wrong with our CCR in IPO , specially reports. Was there a magic trick that I did not do to please the Windoz godess ?

( We had over 10 larger CMS on Aura/Definity with zero problems on Sun/Linux platform average with 400 agents per site)