CCR Tree

[JohnnyThunder]

I recently started working on CCR trees and have a tree setup for a client. Now they would like a second CCR tree to be played on Saturday and Sundays only. Can this be done based on the time schedule or is there another way? Thanks for any and all help.

 

[Arr]

Assuming a Call Pilot:

Compress the Non Business time to a minute at midnight for Mon-Fri then use Non Bus time Sat-Sun and compress Morn,Aft,Eve times to minutes at midnight on Sat Sun.

PhM


VVV

 

[senk1s]

Depending on CP version - different times can have differnt CCRs ...and setup times like Arr mentioned

Why do you need 2 CCRs

 

[Arr]

Oh, and if not a Call Pilot sometimes this can be faked using the Greetings. Problem with faking it with the greetings is that if a caller makes no choices they are dropped.

PhM



VVV

 

[jerryreeve]

If not a call pilot, I set up the options on one tree only but did not present the menu options in the path 0 recording, instead the recording in greeting 1 to be "press 1 for sales, 2 for service 3 for office". and then set greeting 2 to be "press 4 to reach plant manager, press 5 for emergency pager."

notice that any of the options are valid you just don't tell the caller that they have them. then your greeting 1 for weekday operations and greeting 2 for weekend operations and greeting 4 for closed. as long as your callers don't complain about not getting answered when they press a button that is not offered you should be ok

----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[JohnnyThunder]

Thanks for the help guys. Sorry that it took me so long to respond, I've been busy. And yes this is a Call Pilot. To answer your question senk1s the business would like a second CCR tree for the weekend (Sat. and Sun.) only.