CCR Tree on Call Pilot 150 Rls. 3.1

[gtechjoe]

Customer decided to program their CCR Tree 1 and now when the Tree answers it will not transfer to any extension until you press 9 and then the extension number. Any thoughts?

 

[gtechjoe]

Hello Again. There is a correction on my post. The trouble is not with the CCR Tree it is with the company greeting #1 in the auto-attendant. If someone wants to transfer a call to an extension they have to dial 9 and then the extension number. After the CCR Tree comes on it will transfer calls when extensions are entered.

 

[gtechjoe]

FYI. Ok I remotely accessed the Call Pilot 150 3.1 and found that the customer had activated the Touch Tone Gate on Greeting #1. I disabled it and voila it cleared the problem. Hope it helps you guys in case you run into the same issue.

 

[Crowtalks]

Thanks for posting your troubleshooting steps...it may help someone in future

Jim

"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein

NCSS, NCTS, NCTE, CS1000E, Avaya IP Office, Mitel 3300 Basic & Advanced, 5000, SX200, NuPoint