CCR Tree by time of day?

[PCTechNerd]

Hello, I have a MICS 7.1 with a FiberNAM 4.1, and I was wondering if there was a way I could set the system to automatically change ccr's by time of day, like you can do with a call pilot.

We have different paths set in each tree:
tree 1 - path 3 goes to tech support hunt group, path 4 goes to customer service hunt group
tree 2 - path 3 goes to tech support hunt group, path 4 goes to customer service's VM
tree 3 - path 3 dials an external number, path 4 goes to customer service's VM

we use tree 1 from 9am-6pm, tree 2 from 6pm-10pm, and tree 3 from 10pm-9am. We've been manually changing the ccr tree daily, and I was hoping there is a way to automate this.

Thanks in advance

 

[norstarboy125]

can't be done...

 

[bluemr2]

Instead of multiple trees, have 1 tree capable of all the other trees functions, just with different numbers. Then the different greetings can give the callers the correct options for that time of day. Not the best, but might help you out.

 

[RikRodgers]

Right- If you truly need different trees, though, the call pilot is your only option.