CCR Scheduler Stopped reporting

[Pearlios]

Another problem from me. My CCR Scheduler stopped generating automatic reports and emailing them.
I have had a look at the Last Run Tasks section and none of the reports ran.
I am still able to create manual reports.

I was thinking of uninstalling and reinstalling the whole thing but not sure what I would lose and would it work since I was not the one who installed the system.
I'll have to hunt down the install files too.

 

[hairlessupportmonkey]

what OS is this on?

ACSS - SME
General Geek

 

[Gupz]

Have you checked the event log ?

Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx
----------
Avaya ACIS SME
Alcatel ACFE

Jack of all, Master of none!

 

[DrDrayAvaya]

is status still OK? printer discovery service etc still all good, username/ password still all good? there's an .exe in the SBCC folder for changing that password if it does need altering. pretty sure that stuffs with auto / scheduling too if it's not right..

and yep, check event viewer/ clear event log after checking etc.

Cheers,

Chris

 

[CarGoSki]

When scheduling a report do you receive "An unexpected error was encountered and has been logged"
If so does the CCR printer discovery service show communications faulted.

 

[sagbab]

Test that the SMTP address you use is still ok.

 

[Pearlios]

Sorry for the very late reply.
Thanks for the suggested help.

Managed to fix it up and was due to someone changing a password :S.