Hi All IPO Experts,
has anyone else ever faced this issue or been through with confusion?
i hope this someone has a solution to this.
thanks
I have some issues coming up with CCR installed at one our client location.
We are generating summary reports for CCR and following are the issues/confusions present in report.
Answered Calls are greater than total Customer calls? Why is that happening?
What exactly is the formula for calculating the Answered calls.
I believe either there is some issue in the CCR tool or we need more clarity on how this Answered calls is calculated?
I have gone through the Help a number of time but im not getting any clue on why this is happening.
We are generating summary reports for CCR and following are the issues/confusions present in report.
Answered Calls are greater than total Customer calls? Why is that happening?
What exactly is the formula for calculating the Answered calls.
I believe either there is some issue in the CCR tool or we need more clarity on how this Answered calls is calculated?
I have gone through the Help a number of time but im not getting any clue on why this is happening.
has anyone else ever faced this issue or been through with confusion?
i hope this someone has a solution to this.
thanks