Before we start this... My company did not sell the solution, we picked up the account from another bp.
CCR pc has Server 2003 sp2, dual core 2.13 ghz, and 4 GB RAM
When I try to run a report for more than 2 days it just sits at the loading screen and never seems to pull the report. When I open task manager in windows it only shows 2.4 GB of the memory being used. Is there something in CCR or in the SQL database that would be restricting this. Also, the CPUs only run between 55%-70%.
This call center takes about 1,000 calls a day. Is there any hope for CCR in this environment or will they just not be able to pull reports that contain more than a day or two of information.
They would like to pull a report for 6 months, I laughed we she said that...lol
The report that is most useful to them is the Agent Trace.
When I tested this in our office the CPU peaked at 100% until the report was complete, but the memory did the same thing, it would only go up to 2 GB when the server has 4GB. Any ideas?
CCR pc has Server 2003 sp2, dual core 2.13 ghz, and 4 GB RAM
When I try to run a report for more than 2 days it just sits at the loading screen and never seems to pull the report. When I open task manager in windows it only shows 2.4 GB of the memory being used. Is there something in CCR or in the SQL database that would be restricting this. Also, the CPUs only run between 55%-70%.
This call center takes about 1,000 calls a day. Is there any hope for CCR in this environment or will they just not be able to pull reports that contain more than a day or two of information.
They would like to pull a report for 6 months, I laughed we she said that...lol
The report that is most useful to them is the Agent Trace.
When I tested this in our office the CPU peaked at 100% until the report was complete, but the memory did the same thing, it would only go up to 2 GB when the server has 4GB. Any ideas?