CCR - Mailbox that seamlessly transfers to Info Message?

[tahcgbnsca]

One of our agency departments wants to have all after-hour callers use the CCR Tree to leave messages with personal details at mailbox x then press a transfer # that would then transfer them directly to an information message mailbox with the day's permit #. A seamless behind-the-scenes transfer which forces customers to leave personal details before receiving the necessary permit #.

Is this possible? I don't see how but thought I'd ask the pros.

From what I'm reading, you can't tie a recording mailbox to an information message mailbox because the recording mailbox doesn't have such an option (only disc, prev, or home).

Thanks in advance for any advice.
Carol

 

[haasd0g]

what system and what auto attendant are we talking about? there may be a work-around...

 

[tahcgbnsca]

Sorry - it's a Nortel Norstar CallPilot 150. We have Auto-Attendant to turn on from 5pm to 8am M-F and all day Sat-Sun using only Table 1.

Thanks, Carol

 

[Arr]

In a CP pressing '#' after leaving a message (depending on setup) will return the caller to the top level path 0 even if menu levels are used. Would be easier to route the caller into info mbx first, then direct them to press *xx for the msg ext you want then use the new feature in 3.0 to send the call directly to mbx after hrs bypassing the extention. ??

Anyone else?

PhM



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