CCR, AA - live lines needed?

[Rainmain2007]

Hi again,

after we got the VMs working our next step was to set up a test with AA.

As you already should've gathered from the Subject line, the BCM 50 ist not connected to any live lines yet, so we are working with 4 digital and 4 IP sets on location.

1. Is possible to test AA without live lines?

2. How do I point to AA?

In CP I went into line administration and selected target line 131 (DN 606) and chose answer mode: Auto-Attendant.

606 just keeps ringing though.

Sorry for bothering you with such simple questions but we are pretty new to this system and telephony as well.

Thanks.

 

[Deweyhumbolt]

1. You need active incoming trunks to test AA, no way to dial internally to test.
2. You did it right.

 

[acewarlock]

AA is for answering trunks, no trunks no answer.

what kind of trunks will you be using?

PRI?
COT?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[CTCINY]

The only work around I can see maybe working is hooking an analog station to an analog trunk port and setting the AA to answer that trunk port. Then hook up another set and dial the analog extension. In theory it should work. But you still cant test it on the target line.

What doesn't kill you only makes you stronger.

 

[ctelguy]

Hello Rainman,
good news....maybe. If you aren't done with this install, you CAN test the Auto Attendant. If your sales folks did their job. The most cost efective way to buy these things is as a bundle with a couple of analog sets authorized. If they did you have a couple of analog dialtones built into the system in the form of those analog sets. Loop one of those analog ports back into one of the line ports (61,62,63, etc)then tell the Auto Attendant to answer that line. From any of the digital or IP sets on the system call the analog set DN and the system will treat it just like it was an analog CO trunk......instant CO line.

 

[Rainmain2007]

Thanks for the answers (would be PRI).

Gonna give the analog loop a go

Thanks again.

 

[Murksel]

@ctelguy:

How you are supposed to create the loop? Physically or within Element Manager? (Where?)

 

[norstarboy125]

you would need to cross connect from your analog port to a trunk port for ex. 061 and have ln.061 ans your AA...

 

[Murksel]

Hi guys, found this thread - well the analog loop is set up pretty quick - but is there any way to try this with a BRI module or with a BCM50b?

 

[cook1082]

No you need an GATM.

 

[DBrewsky]

If you had VoIP trunks, you could setup a dest code to dial out through the IP trunks, then set the gateway to point to the BCM50 and program a target line, and the rest is easy... Did this as a test long time ago...

 

[rj21]

There is a feature to access the upper levels of a CCR tree called one-button access, it uses configurable feature codes starting F9XY.
I don't know if it can be accessed for routing an internal caller to CCR trees, but here goes anyway.

Go to Auto Attendant Properties and configure the codes relating to your AA CCR Trees:

Where for F9XY:
The CCR tree you wish to access is X
and the (first level only) node you wish to access is Y

eg: CCR Tree 4, node 5 is accessed with F945.

You cannot use 0, 8 or 9 in the X value
You only use between 1 and 8 in the Y value

The range of one button access F'codes could be mapped thus:

1 2 3 4 5 6 7 8
1 911 912 913 914 915 916 917 918
2 921 922 923 924 925 926 927 928
3 931 932 933 934 935 936 937 938

thru...

7 971 972 973 974 975 976 977 978

You might want to add a range of feature codes; so with 7 CCR trees to address and 8 possible upper level nodes to interrogate you have a matrix of 7x8 = 56 possible F'codes.

In AA Properties:
Starting CCR Tree F'Code:
<enter> 911
(starting tree 1, starting node 1)

Number of CCR Tree F'Codes:
<enter> 56

(This makes enables Feature Codes 911 - 978 with access to 7 CCR trees, all with 8 nodes).