PhoneMan777
Programmer
I recently upgraded a customers system to R8 and installed a new CCR server on a windows 2k3 standard server. Almost everything is good to go minus the fact that when I run the agent time card report, all of the agents shifts appear to be only 1 second long. They do not show anytime for lunch despite the fact that are going into DND and selecting 1 as the lunch reason code. They will also typically show 2 to 3 hour breaks. This is happening across the board for about 10 agents. If I run a trace report I can see that the system will report the agent logs in and back out and then there will be call activity for the Queue for about and hour or so then they will log back in and back out and while logged out recieve a bunch of call... Strangely enough, all of the other statistics seem to be correct in other reports. Thanks in advance for any help.
Is this a known issue, or has anyone else run into this?
Is this a known issue, or has anyone else run into this?