CCMS sybase does not write new data

[lataodayma]

Hi all, pls help me

Suddenly my CCMS does not write any data more into sybase table (i.e there is nothing when I select * from table eCallByCallStatusxxxxxxxx) while others is normal, agents still serve the calls, realtime reports are ok...

Please give me an option to try... Thanks

 

[captaingadget]

Go to configuration - historical stats and look at the settings for call by call stats and make sure the applications you are looking for are still maked for stats collection.

 

[dj4020]

Also make sure your not trying to keep more data than you have space fo. If you are you eventually will run into database corruption.