Hi All,
This is a bit of a longwinded saga but I'm hoping someone can suggest something as I am at my wits end and am on the verge of starting from scratch with a new CCMS.
AACC CCMS 6.0 SP1 on a vmware platform, Windows 2008 SP1. Callpilot 201i on 5.00.41 SU09.
When I call a test CDN which points to a voice session, the call rings out and is definitely not hitting the access ports.
This was working previously but then a network issue cropped up on the customer LAN whereby the CS1k could not ping the CCMS(CCMS could still ping the CS1k but was not responding to the pings from the CS1k).
When this was rectified, we had an issue where the voice ports were showing as acquired logged out on the CCMA and they were showing as remote down on the Callpilot. The ports would go Acquired Logged out when we tried to acquire them from the CCMS.
We patched the CCMS to 6.2 SP 4 but were still experiencing the same issue.
We moved it from a version 4 Callpilot which we were using for UAT to the live Callpilot on version 5 as we thought it may be a compatability issue with the version of Callpilot. Still the same.
I unpatched the CCMS, tested and got it to the stage where the ports were showing acquired logged in but the call was not hitting the access ports.
So I went back to the start
* Outing everything on the CS1k
* ran config wizard to remove the channels and CCMS IP on callpilot
* Removed the Symposium Voice Services SDN
* removed the Callpilot elan from the CCMS
* removed the Phonesets and IVR reference
* rebooted both Callpilot and CCMS
* programmed the ACD and Access TNs again
* reran config wizard, adding the channels on Callpilot and rebooted
* Added Symposium Voice Services SDN
* Added Callpilot elan IP on CCMS, rebooted CCMS
* Added voice port phonesets
* Restarted MLSM
* Rebooted Callpilot again
* Restarted VSM when Callpilot was up and stable
I patched up to SP 1 to see if it would rectify the issue but am still having the same problem.
* CDN is definitely controlled by the CCMS - I can route the call to my mobile via the scripting.
* Print of Access channel and ACD show them acquired by the correct ELAN id for CCMS
* On CCMA webpage: IVR ACD-DN showing Acquired, Voiceport Phonesets showing as acquired logged in
* When I stat the access channels, they are all showing as idle - the call does not seem to hit them. They are not changing state on the callpilot channel monitor either.
As a result of the move to the rls 5 Callpilot, there is an IVR ACD-DN in the CCMS(Not acquired) which I cannot delete eventhough it is being controlled by a SECC. This ACD is associated with the rls 4 Callpilot.
Error message:
"Delete Failed: • IVR ACD-DN 5018 could not be deleted.
Error: -2147199456 This record cannot be deleted because it’s a default record and the system requires it to function properly. [22048]
Source: IceIvrAcdDn.IvrAcdDn.1"
If anyone has any ideas of something to try, or of something I am missing, the help would be much appreciated.
Thanks,
A
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Print outs of CS1k config below:
*************************
Sample Channel =>
DES CPIVR
TN 000 0 08 08 VIRTUAL
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN
TGAR 9
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SFLT NO
CAC_MFC 0
CLS UNR FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD MMA SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXA FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR PRED MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
HUNT
PUID
UPWD
DANI NO
SPID NONE
AST 00 01
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 18
SFNB 1 2 3 4 5 6 7 8 11 12 13 18 22 24 25 26 28 29 31 33 34 35 36 37 38 39
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 8011 0 8028
AGN
01 SCN 8058 0 MARP
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 31 JUL 2011
****************************
IVR ACD =>
REQ prt
TYPE acd
CUST 0
ACDN 8011
TYPE ACD
CUST 0
ACDN 8011
MWC NO
DSAC NO
MAXP 2
SDNB NO
BSCW NO
ISAP NO
AACQ YES
ASID 18
SFNB 33 35 36 37 38
USFB 1 3 4 5 6
CALB 1 3 4 5 6 8 11
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
SIPQ NO
IVR YES
TRDN NONE
ALOG YES
OBSC NO
OBPT 5
CWNT NONE
***********************
ELAN stat =>
.stat elan
SERVER TASK: ENABLED
ELAN #: 016 DES: Callpilot
APPL_IP_ID: 192 .168 .20 .30 LYR7: ACTIVE EMPTY APPL ACTIVE
ELAN #: 017 DES: Symposium
APPL_IP_ID: 192 .168 .20 .31 LYR7: ACTIVE EMPTY APPL ACTIVE
ELAN #: 018 DES: ELAN_18
APPL_IP_ID: 172 .22 .21 .52 LYR7: ACTIVE EMPTY APPL ACTIVE
ELAN #: 019 DES: TestCP
APPL_IP_ID: 192 .168 .20 .9 LYR7: ACTIVE EMPTY APPL ACTIVE
*****************************
VAS and ELAN settings =>
REQ prt
TYPE vas
VAS
VSID 016
ELAN 016
SECU YES
INTL 0001
MCNT 9999
VSID 017
ELAN 017
SECU YES
INTL 0001
MCNT 9999
VSID 018
ELAN 018
SECU YES
INTL 0001
MCNT 9999
VSID 019
ELAN 019
SECU YES
INTL 0001
MCNT 9999
REQ prt
TYPE adan elan
ADAN ELAN 16
CTYP ELAN
DES Callpilot
N1 512
ADAN ELAN 17
CTYP ELAN
DES Symposium
N1 512
ADAN ELAN 18
CTYP ELAN
DES ELAN_18
N1 512
ADAN ELAN 19
CTYP ELAN
DES TestCP
N1 512
This is a bit of a longwinded saga but I'm hoping someone can suggest something as I am at my wits end and am on the verge of starting from scratch with a new CCMS.
AACC CCMS 6.0 SP1 on a vmware platform, Windows 2008 SP1. Callpilot 201i on 5.00.41 SU09.
When I call a test CDN which points to a voice session, the call rings out and is definitely not hitting the access ports.
This was working previously but then a network issue cropped up on the customer LAN whereby the CS1k could not ping the CCMS(CCMS could still ping the CS1k but was not responding to the pings from the CS1k).
When this was rectified, we had an issue where the voice ports were showing as acquired logged out on the CCMA and they were showing as remote down on the Callpilot. The ports would go Acquired Logged out when we tried to acquire them from the CCMS.
We patched the CCMS to 6.2 SP 4 but were still experiencing the same issue.
We moved it from a version 4 Callpilot which we were using for UAT to the live Callpilot on version 5 as we thought it may be a compatability issue with the version of Callpilot. Still the same.
I unpatched the CCMS, tested and got it to the stage where the ports were showing acquired logged in but the call was not hitting the access ports.
So I went back to the start
* Outing everything on the CS1k
* ran config wizard to remove the channels and CCMS IP on callpilot
* Removed the Symposium Voice Services SDN
* removed the Callpilot elan from the CCMS
* removed the Phonesets and IVR reference
* rebooted both Callpilot and CCMS
* programmed the ACD and Access TNs again
* reran config wizard, adding the channels on Callpilot and rebooted
* Added Symposium Voice Services SDN
* Added Callpilot elan IP on CCMS, rebooted CCMS
* Added voice port phonesets
* Restarted MLSM
* Rebooted Callpilot again
* Restarted VSM when Callpilot was up and stable
I patched up to SP 1 to see if it would rectify the issue but am still having the same problem.
* CDN is definitely controlled by the CCMS - I can route the call to my mobile via the scripting.
* Print of Access channel and ACD show them acquired by the correct ELAN id for CCMS
* On CCMA webpage: IVR ACD-DN showing Acquired, Voiceport Phonesets showing as acquired logged in
* When I stat the access channels, they are all showing as idle - the call does not seem to hit them. They are not changing state on the callpilot channel monitor either.
As a result of the move to the rls 5 Callpilot, there is an IVR ACD-DN in the CCMS(Not acquired) which I cannot delete eventhough it is being controlled by a SECC. This ACD is associated with the rls 4 Callpilot.
Error message:
"Delete Failed: • IVR ACD-DN 5018 could not be deleted.
Error: -2147199456 This record cannot be deleted because it’s a default record and the system requires it to function properly. [22048]
Source: IceIvrAcdDn.IvrAcdDn.1"
If anyone has any ideas of something to try, or of something I am missing, the help would be much appreciated.
Thanks,
A
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Print outs of CS1k config below:
*************************
Sample Channel =>
DES CPIVR
TN 000 0 08 08 VIRTUAL
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN
TGAR 9
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SFLT NO
CAC_MFC 0
CLS UNR FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD MMA SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXA FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR PRED MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
HUNT
PUID
UPWD
DANI NO
SPID NONE
AST 00 01
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 18
SFNB 1 2 3 4 5 6 7 8 11 12 13 18 22 24 25 26 28 29 31 33 34 35 36 37 38 39
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 8011 0 8028
AGN
01 SCN 8058 0 MARP
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 31 JUL 2011
****************************
IVR ACD =>
REQ prt
TYPE acd
CUST 0
ACDN 8011
TYPE ACD
CUST 0
ACDN 8011
MWC NO
DSAC NO
MAXP 2
SDNB NO
BSCW NO
ISAP NO
AACQ YES
ASID 18
SFNB 33 35 36 37 38
USFB 1 3 4 5 6
CALB 1 3 4 5 6 8 11
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
SIPQ NO
IVR YES
TRDN NONE
ALOG YES
OBSC NO
OBPT 5
CWNT NONE
***********************
ELAN stat =>
.stat elan
SERVER TASK: ENABLED
ELAN #: 016 DES: Callpilot
APPL_IP_ID: 192 .168 .20 .30 LYR7: ACTIVE EMPTY APPL ACTIVE
ELAN #: 017 DES: Symposium
APPL_IP_ID: 192 .168 .20 .31 LYR7: ACTIVE EMPTY APPL ACTIVE
ELAN #: 018 DES: ELAN_18
APPL_IP_ID: 172 .22 .21 .52 LYR7: ACTIVE EMPTY APPL ACTIVE
ELAN #: 019 DES: TestCP
APPL_IP_ID: 192 .168 .20 .9 LYR7: ACTIVE EMPTY APPL ACTIVE
*****************************
VAS and ELAN settings =>
REQ prt
TYPE vas
VAS
VSID 016
ELAN 016
SECU YES
INTL 0001
MCNT 9999
VSID 017
ELAN 017
SECU YES
INTL 0001
MCNT 9999
VSID 018
ELAN 018
SECU YES
INTL 0001
MCNT 9999
VSID 019
ELAN 019
SECU YES
INTL 0001
MCNT 9999
REQ prt
TYPE adan elan
ADAN ELAN 16
CTYP ELAN
DES Callpilot
N1 512
ADAN ELAN 17
CTYP ELAN
DES Symposium
N1 512
ADAN ELAN 18
CTYP ELAN
DES ELAN_18
N1 512
ADAN ELAN 19
CTYP ELAN
DES TestCP
N1 512
