CCME 7941 shows two lines, both work but CCM only shows 1 programmed

[jsweet]

CCME 7941 phone shows two lines, both work but CCM only shows 1 programmed? I see the 2nd line listed under extensions but don't understand how its connected to the phone. Shouldn't the phone show button 1 and 2 instead of just 1. What am I missing?

Thanks

 

[kcbell]

Are you saying next to the button 2 it is blank? Check extension line 2 and see if Line Text Label is filled with the correct information or it is blank.

 

[jsweet]

Line 2 doesn't even show up on the interface to the CCME. Under the extension the label is correct but I don't understand how its on the phone. When I look at the phone in CCME it only shows line 1 (the users primary extension).

Thanks

 

[whykap]

how are you looking at it? CLI or web? What version? what does the ephone configshow for that phone? Can you post it?

 

[jsweet]

Looking at it from the web.

About Cisco CallManager Express
Operating System: Cisco Internetwork Operating System. Cisco IOS (tm) C2800NM
Cisco IOS Software: C2800NM-SPSERVICESK9-M
Software Version: 12.4(9)T7 / CME 4.0(0)
Feature Package: IP|FIREWALL|VOICE|PLUS|SSH

I can't SSH or Telnet, I get connection refussed. I am trying the same IP I have in the web gui. Should I be going to different IP for telnet? Possibly the router side?

 

[whykap]

If you can get on the router that is all you need.

 

[whykap]

By the way the web gui is limited to certain parts of the configuration and what you can do and see from it.