We use Avaya/Nortel Call Contact Manager Administration 7.0 build 7.0.76.2 with these updates CCMA_7.0_SU_03, CCMA_7.0_SUS_0301 & CCMA_7.0_SUS_0302 on Windows 7 SP1 32-bit machines with IE 9. Somewhere along the way we lost the ability to see reports. The reports seem to generate, but a red x in a box appears in the upper left corner of a gray report window and nothing displays. I assumed an activeX or Java issue but I've downgraded to earlier versions of both without any change. Can anyone provide some insight/guidance?
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CCMA 7.0 Reporting Not Working
- Thread starter scanmr
- Start date
Hi scanmr,
To probe for additional information on your problem with the CCMA 7.0 clients and RTD not displaying properly,
I had some questions for you.
*** When logged into the server directly, are the reports displaying properly? If not, what happens?
*** When was the last time the Windows 7 x86 based clients worked properly?
*** If you could, please list any changes made to the server/clients around the time the problem appeared.
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