CCMA 6.0-- Cannot Activate Scheduled Reports

[sandyml]

I'm getting an error trying to activate scheduled reports on a CCMA 6.0 on SU04 -- "could not active schedule for (name of report) report." This occurs when I try to activate through Scheduled Events. When I try to actgivate it from the report itself, the error is "Unable to activate the schedule for (name of report): Cannot active job, Job has already actived" (misspellings are Nortel's)

Doesn't matter if this is to a printer or to the Reports folder. I can run them ad hoc and it will work, including to the Reports folder on the CCMA (I did share the folder as instructed).

Any ideas?

 

[Milesprower]

I have seen this error before with a new install. I believe it was corrected by reloading the Service updates. Let me check with our installer to see what he did.

 

[sandyml]

Thanks for replying. In looking at my original post, I see that I omitted some pretty important information:

(1) The server was originally installed about 3-1/2 months ago, and has functioned normally since then -- except that scheduled reports was not used.
(2) Originally, there was not a requirement for scheduled reports to print to a share drive. The customer attempted to print to a shared drive without the required permissions,which of course failed.
(3) SU04 was installed about a week ago. I cannot activate scheduled reports, but apparently that was not a problem earlier. There are activated reports, and I can deactivate those reports -- but I cannot then activate them.
(4) I can run ad hoc reports to the shared Reports folder on the CCMA server. I cannot activate a scheduled report to either a printer or to a folder.
(5) The errors pop up immediately when I try to activate a report.
(6) The server is a member of the customer domain.

I suspect that SU04 is the culprit. But it could be a domain policy issue (ugh! They would never admit that, if they even knew it).

Has anybody seen a problem with activating scheduled reports after installing SU04?

 

[captaingadget]

This happens on Symposium 5 also. Unfortunately I cant remember what I did to fix it, (great help aren't I). One thing I did do was to copy the report template and save it with a different name and schedule it. I think I then managed to delete the original.

 

[croat1]

Seen this with SU04

1. Reset IUSR_SWC password thru Computer Management, then update it in IIS.

2. Perform CCMA SU04 post installation tasks (four of them). Two tasks involve entering IUSR_SWC password (which you reset in step 1) so make sure you enter it correctly.

 

[Milesprower]

Remember CCMA SU 04 changes the communication process (gets rid of SOAP in favor of .NET). You will need to reconfigure all clients when loading SU 04.

I had this issue on SU 03. The install technician fixed it after opening a trouble ticket. When I queried him on what he did, he can only remember re-loading patches.

 

[sandyml]

Thanks, all. We're okay now -- your advice was right on, thanks -- but also had to implement a workaround relating to the CCMA server being in a domain..